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Healthcare Consultants at SCKMC

                                  September 16, 2016

Quorum Health Resources has made several on-site visits to South Central Kansas Medical Center over the past month as they gather information in preparation for an operational analysis of the current hospital. The study is a requirement of the City of Arkansas City’s bond document related to construction of the replacement facility. 

Quorum Health Resources has made several on-site visits to South Central Kansas Medical Center over the past month as they gather information in preparation for an operational analysis of the current hospital. The study is a requirement of the City of Arkansas City’s bond document related to construction of the replacement facility. 

     “Quorum is here to help us build some efficiencies into the operation. They will help us streamline a lot of our processes. Be able to do more with less time, being able to get more done in a day then we are now,” said Holly Harper, SCKMC’s Chief Financial Officer.

     Quorum has provided hospital management and consulting services to more than 700 hospitals across the United States, and owns a number of hospitals primarily located in cities or counties having populations of 50,000 or less.

     “I think Quorum has been a real partner in this process.  They haven’t tried to dictate to us. They’ve requested a lot of information in order to have the data they need to do their analysis. I think it will be a good top to bottom look at SCKMC and how we compare to hospitals our size,” said Virgil Watson, SCKMC’s Chief Executive Officer.

     Most of the time spent at SCKMC by Quorum staff has been used to interact with hospital staff in order to get a better understanding of the specific challenges faced at the medical center.

     “It’s been a very positive experience. We have had many people on site who have actually sat with the staff and not just interviewed them but have given them ideas to weigh things. Showing us how we need to look at things really from every level. From what the manager needs to be focused on and the metrics that mean more to them and speak to what they can do and change. Then from the intermediate level what those managers should be looking at, and administration, at the 30,000 feet view should be looking at,” Harper said.

      The information gathered by Quorum will be compiled into an extensive analysis report that will allow hospital management to set measurable goals moving forward.

     “Everything they have spoken to us about they have provided some type of reference point for benchmarks. You have to be able to measure yourself at some point. But they are not only giving us goals, they are giving us ranges. So we are able to hit a range and develop a score card to drill down to why we may not be hitting a metric,” Harper said.

     The final analysis is expected to be completed in early October. Watson hopes the end result will be a document that is able to be the foundation for the hospital’s strategic plan for many years to come. A “road map” that impacts both the financial stability of the facility but also improves patient care.

     “We are changing the culture of SCKMC and we want to be more customer friendly. We want the customer to have a good experience here and make sure we are right-sized in terms of how many people we have that are trying to take care of the various responsibilities and duties we have assigned to those areas of the hospital. We have to be able to live within our means. The whole point of this is to try and road map a process of sustainability for the long term of SCKMC,” Watson said.